Director of Guest Service
Phipps Conservatory and Botanical Gardens
Phipps Conservatory and Botanical Gardens is empowered by its mission to inspire and educate all with the beauty and importance of plants; to advance sustainability and promote human and environmental well-being through action and research; and to celebrate its historic glasshouse.
As one of the nation’s oldest and largest Victorian greenhouses, Phipps is a leading cultural attraction and provides the perfect location for any special event. Phipps is seeking a full-time Director of Guest Service to manage all revenue generating areas, supervising guest service functions to ensure delivery and continual enhancement of a magical guest experience. Revenue generating areas include admissions and guest services; gift shops; Phipps Café; rentals.
A strong operational leader is needed to lead the vision for guest services, executing world-class service at the highest level of professionalism. This experienced guest service professional will be responsible for maximizing revenue and profit while maintaining optimal guest satisfaction, meeting both revenue and expense projections. Responsibilities will include the cultivation of a cohesive team, fostering strong inter-departmental relationships, developing new and innovative ways to increase the value of the guest experience, and ensuring that guest service standards meet best practices to uphold the highest quality and industry trends.
The qualified candidate must have a passion for guest satisfaction, be a strategic thinker with strong communication and organizational skills, and the ability to work in a fast-paced environment. A Bachelor's degree in hospitality management, business, or a related field and minimum of five years' direct experience with a proven track record is required. Management experience in a high-end environment or in a museum setting is preferred. Evening and weekend hours required. Phipps offers a competitive compensation package, strong benefits and unique atmosphere.
Qualified candidates should email a cover letter, resume and salary history to email@example.com or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213. No telephone calls, please.
For more information about Phipps, please visit our website: www.phipps.conservatory.org.